NV Casino Privacy Policy
Latest change: September 19, 2026
This Privacy Policy explains how personal information moves through NV Casino: what is collected, where it comes from, why it is needed, who may receive it and when it is deleted. It applies to visitors, registered players and other individuals who communicate with the service.
“Personal data” means information relating to an identified or identifiable person. The person to whom that information relates is the “data subject”. The “controller” decides why and how the information is processed. References to the European Economic Area or EEA cover the European Union together with Iceland, Liechtenstein and Norway.
The Company Responsible for Personal Data
NV Casino is operated by Kaurum Limited, a company registered in the Republic of Cyprus under number HE 387933. Its principal place of business is Griva Digeni 1, Renanda Complex, Block 1, Flat/Office 11, Agios Tychonas 4532, Limassol, Cyprus. The source notice identifies Nixxe B.V., registered under number 147116 at Korporaalweg 10, Willemstad, Curaçao, as the parent company of Kaurum Limited.
For the processing described here, NV Casino acts as the data controller. Questions, requests and complaints about personal data can be sent to privacy.
Information Created During Account Use
The data held about a player is not limited to the registration form. It develops through contact with support, account activity, financial transactions, verification and use of the website. Depending on the services used, the following categories may be processed:
| Data category | Examples |
| Contact and communications | Name, surname, postal address, email, telephone number, messages, communication history and recorded support calls |
| Account information | Date of birth, gender, username, Skype account, activated coupons and voluntarily supplied details |
| Marketing preferences | Whether the player has agreed to receive newsletters |
| Referral records | Referring user or affiliate |
| Gambling activity | Bets, selected outcomes, games played, total winnings and losses |
| Verification material | Identity document, photograph, payment-ownership evidence, utility or telephone bills, source-of-funds and source-of-wealth records, and verification call recordings |
| Payment records | Deposit and withdrawal history, card issuer and limited card details such as the final four digits |
| Loyalty and bonus records | Points, level, cashback, promotional participation and bonus balance |
| Technical usage data | IP address, browser, browser version, operating system, time spent on the website and internal links selected |
| Cookie information | Identifiers and activity data collected through cookies, tags, beacons and scripts |
Information may be supplied directly by the user, generated by account activity or collected automatically when the website is accessed.
Payments and Device Authentication
Payment operations are completed through the secure server of the relevant payment gateway. SSL encryption is used while information is transmitted. NV Casino may nevertheless retain the transaction history and limited payment details needed for account administration, security and compliance; it does not state that full card information is stored by the casino.
A compatible device may allow sign-in through Face ID, Touch ID or an equivalent feature supplied by its manufacturer or operating-system provider. Facial templates, fingerprints and other biometric identifiers remain on the device. NV Casino neither accesses nor stores that biometric material. It receives only the result needed to confirm whether the authentication attempt succeeded or failed. The device provider’s own privacy terms govern its local biometric processing.
Why the Information Is Processed
Personal data is connected to a defined operational purpose rather than collected without a stated use. The applicable basis depends on the activity and on the law governing the particular user.
| Purpose | How the data is used | Legal basis identified in this Policy |
| Delivering the service | Operating the website, administering accounts and providing requested functions | Performance of the contract and the legitimate interest in supplying online services and related information |
| Protecting the platform | Detecting, investigating and preventing suspicious activity, fraud and security threats | Legitimate interests in safety and protection of the Company’s and other persons’ rights |
| Answering users | Managing support requests, contact forms and other communications | Performance of the contract or the legitimate interest in responding and communicating |
| Improving and promoting services | Website analysis, market research, service updates and promotion selection | Consent where required and legitimate interests, including identifying relevant offers |
| Meeting legal duties | Verification, payment review, record retention, dispute handling and compliance work | Compliance with applicable obligations and enforcement of legal agreements and policies |
NV Casino does not use automated decision-making or profiling that produces a legal effect for a person or affects that person in a similarly significant way.
How Long Account Records Are Kept
Personal information is retained only for the period required by the purposes described in this Policy, subject to obligations to keep records, resolve disputes and enforce agreements. For a registered user, account data is retained for six years from the date the account is closed and the contract ends.
Usage information is normally kept for a shorter period because it is primarily used for internal analysis. It may be retained longer when it supports platform security, helps improve functionality or must be preserved under a legal requirement. The same retention period does not therefore apply automatically to every category of information.
Companies That May Receive Personal Data
Operating a gambling website requires services supplied by companies outside the immediate NV Casino team. Personal information may be shared with affiliated businesses, subcontractors and other recipients when access is necessary for their assigned function. Contractual arrangements require those recipients to follow this Policy, applicable data-protection rules and the Company’s processing instructions.
The recipient categories include:
- website, server and data-hosting providers;
- marketing, analytics and market-research services;
- IT, cybersecurity and customer-support software providers;
- banks, payment processors, payment systems and gateways;
- identity verification, anti-fraud and anti-money-laundering services;
- game suppliers;
- auditors, accreditation bodies, legal advisers and compliance providers; and
- courier companies when a physical prize must be delivered.
Financial institutions receive the information required to process deposits and withdrawals and perform their own regulatory duties. Auditors may review relevant records during an independent examination. Data held in third-party data centres is stored in encrypted form and requires the corresponding decryption keys to be read.
Analytics and Website Protection Services
Google Analytics is used to measure website activity and understand the audience. It relies on cookies, and information generated through use of the site may be sent to and stored on Google infrastructure in the United States. A user who does not want browser activity included can use the Google Analytics opt-out browser add-on.
Hotjar helps examine how visitors interact with pages, including time spent, selected links and device characteristics. It may process an IP address in anonymised form, screen size, device type and identifiers, browser details, country-level location and preferred language. The service stores this information in a pseudonymised profile and provides its own opt-out facility.
Cloudflare supplies reverse-proxy, security and website-optimisation functions. It may receive visitor log information and place a security cookie when protecting traffic to NV Casino. The privacy documentation and opt-out controls of these providers apply to the data they process independently.
Transfers Outside the EEA
Personal information may be stored, accessed or transferred internationally. Before data is sent outside the EEA, the transfer and the destination are assessed and protective measures are selected.
Where the European Commission has adopted an adequacy decision for the recipient country, that decision can support the transfer. If the destination has no adequacy decision, NV Casino may use European Commission-approved standard contractual clauses or another transfer mechanism recognised by applicable law. These measures are intended to keep the protections described in this Policy attached to the data when processing occurs in another country.
Measures Used to Protect Information
Reasonable organisational and technical measures are used against loss, theft, misuse, unauthorised access, disclosure, alteration and destruction. Access is limited to authorised employees, agents, contractors and other relevant recipients with a genuine business need.
Those persons may process information only for the assigned purpose and according to the Company’s instructions. They are also bound by confidentiality requirements. Encryption is used for transmitted payment information and for information stored within the third-party data centres referenced above. No security control removes every possible risk, but access restriction, contractual controls and technical protection operate together to reduce exposure.
Privacy Rights and Request Procedure
Depending on the circumstances and the law that applies, a data subject may exercise the following rights:
- Access: request a copy of personal data held by NV Casino.
- Rectification: correct information that is inaccurate or complete information that is incomplete.
- Erasure: ask for deletion of personal data.
- Objection: object to a particular processing activity.
- Restriction: ask that use of the data be limited.
- Portability: receive eligible information in a structured, commonly used and machine-readable format.
- Complaint: contact a competent supervisory authority where the person believes data-protection law has not been followed.
Requests should be sent to privacy. No fee is charged for exercising these rights. NV Casino states that it will respond within one month. A request may remain subject to conditions or exceptions under the applicable law, including situations where information must be retained for legal or compliance purposes.
Data Concerning Minors
The service is not intended for anyone under 18 or below any higher legal gambling age that applies in the person’s place of residence. A child must not create an account or use the website.
A parent or legal guardian who discovers that a minor is using the service should contact NV Casino through an available communication channel. The Company will then take appropriate measures concerning the account and associated information. This section does not reduce the age and identity checks required under the account terms.
Cookies and Similar Technologies
Cookies are small data files placed on a device through the browser. Beacons, tags and scripts may perform related tracking and measurement functions. Their purpose determines both how the website uses them and whether consent is required.
| Cookie category | Function | Basis stated in this Policy |
| Necessary | Enables navigation, access and core website features | Performance of the contract |
| Functional | Adds personalisation or enhanced functions, including services supplied by third parties | Consent where required |
| Marketing | Selects relevant content or advertising and measures campaign performance | Consent where required |
| Performance | Measures and supports website functionality and service delivery | Consent where required |
Browser controls can be used to review, block or remove cookies. Instructions vary between Firefox, Chrome, Safari and Microsoft Edge. Refusing a necessary cookie may prevent a core feature from working, while disabling functional, marketing or performance cookies may reduce personalisation or measurement without necessarily blocking basic access. Further detail about individual files and their purposes belongs in the separate Cookie Notice.
External Websites and Policy Updates
The website may link to services that NV Casino does not operate. Following such a link transfers the user to a third party whose own privacy notice and practices apply. NV Casino does not control those external pages, so their terms should be reviewed before information is submitted.
This Policy may be revised when processing practices, services or legal requirements change. The updated document will be posted on the website and its publication date will be changed. Users should review the current version periodically, particularly before relying on an earlier copy.